Refund Policy

Last updated: February 18, 2026

At Doctor, we strive to provide the best experience for both patients and healthcare providers. This Refund Policy outlines our guidelines for cancellations and refunds.

Cancellation by Patient

More than 24 hours before appointment

• Full refund of consultation fee
• Service charge is non-refundable
• Refund processed within 3-5 business days

Less than 24 hours before appointment

• 50% refund of consultation fee
• Service charge is non-refundable
• Refund processed within 5-7 business days

No-show

• No refund will be provided for missed appointments
• Repeated no-shows may result in account restrictions

Cancellation by Doctor

If a doctor cancels the appointment:

• Full refund of consultation fee and service charge
• Refund processed within 1-2 business days
• Option to reschedule with the same doctor or another doctor

Technical Issues

If you experience technical issues that prevent you from attending a confirmed appointment:

• Contact our support team within 24 hours of the scheduled appointment
• We will investigate and process a full refund if the issue was on our end

Refund Method

Refunds will be processed to the original payment method:

• bKash / Nagad / Rocket: Refund to the same mobile wallet account
• Credit/Debit Card: Refund to the same card (may take 7-10 business days)
• Bank Transfer: Refund to the same bank account (may take 5-7 business days)

Dispute Resolution

If you believe you are entitled to a refund that has not been processed, please contact our support team:

• Email: refund@doctor.com.bd
• Phone: +880 1700-000000
• Online: Submit a refund request through your dashboard

We aim to resolve all refund disputes within 7 business days.

Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated effective date.